Cancellation and Missed Appointment Policy

Cancellation & Missed Appointment Policy

1. Cancellation and Rescheduling Notice
   • A minimum of 24 hours’ notice is required to cancel or reschedule an appointment.
   • Requests received less than 24 hours before the appointment are considered late cancellations.
   • Significant lateness may limit the consultation time and/or be treated as a missed appointment, at the Clinic’s discretion.
2. Late Cancellation, Significant Lateness & No-Show Fees
   • Late cancellation (less than 24 hours’ notice): a $50 fee applies.
   • Failure to attend the appointment (no-show): a $50 fee applies.
   • Significant lateness: a $50 fee may apply when the appointment cannot be honoured or must be significantly shortened.
3. Application of Fees and Link with the Deposit Policy
   • The $50 deposit is linked to each appointment and may be retained as an administrative fee in the situations above:
     • If the consultation takes place, the deposit is applied as a deduction from the consultation fee.
     • If the deposit is retained, a new $50 deposit will be required to confirm a future appointment.
   • The Clinic may require any applicable fees to be paid before confirming a new appointment.
   • Exceptions may be considered at the Clinic’s discretion, in exceptional circumstances:
     • medical emergency or hospitalization;
     • death in the immediate family.
       Supporting documentation may be requested.
4. Acceptance of the Policy
   By booking or maintaining an appointment at CYMED Medical Clinic / Centre de Santé du Collège Canada, the patient acknowledges that they:
   • have been informed of the present Cancellation and Missed Appointment Policy;
   • understand that a minimum of 24 hours’ notice is required to cancel or reschedule an appointment;
   • accept that a $50 fee may apply in the event of a late cancellation, significant lateness, or missed appointment, in accordance with the policies in effect.